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make and mend

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about make and mend

where is make and mend based?
how do i sign up to receive the make and mend newsletter?
did make and mend used to be called maak en herstel?

about the products

are the images on the items screen printed or appliquéd?
are all garments organic?
where is make and mend stocked?
are the tee shirts for both girls and boys?
can my purchase be sent directly as a gift?

about customer care

how do i contact make and mend?

about shipping

how long will it take for my order to arrive?
how much does shipping cost?
do make and mend ship internationally?

about returns

can I return an item that I have purchased online?

about payment

how do i pay?

about security and privacy

how do i know my credit card and personal details are safe?






about make and mend

where is make and mend based?

make and mend is based in fremantle, western australia.

how do i sign up to receive the make and mend newsletter?

if you want to receive our newsletter you can sign up by entering your email address in the orange circle at the top right of your screen.

did make and mend used to be called maak en herstel?

yes ! make and mend changed its name from maak en herstel in 2010. you can see some stuff about maak en herstel in the frankie magazine blog and l m n o p and babyology.

about the products

are the images on the items screen printed or appliquéd?

all images on make and mend items are appliquéd.. this means that all of the images on the items have been cut from a separate fabric, turned into a picture-patch, and then hand-stitiched onto the items.

are all garments organic?

yes! all make and mend garments are made using 100% organic cotton.

where is make and mend stocked?

for a list of stores where make and mend garments are stocked please see our stockist page, or you can shop online.

are the tee shirts for both girls and boys?

yes absolutely!

can my purchase be sent directly as a gift?

yes! if the item you are purchasing is a gift and you would like it sent directly to whoever the gift is for, then please let us know when you are purchasing. we are also happy to include a personalised message.. you will find a space to enter this message when you are purchasing.

about customer care

how do i contact make and mend?

please contact us with any questions or requests through the contact form on the site, or email us at customercare@makeandmend.com.au and we will do our best to get back to you the same day.

about shipping

how long will it take for my order to arrive?

all orders sent within australia should arrive the next day (as long as you live within the Australia Post next-day delivery network and you place your order before 3pm AEST). international customers should allow 4 - 5 days for delivery with regular post, express international parcels should arrive in 3 - 4 business days.

how much does shipping cost?

we offer flat rate express delivery for $7.50 AUD for up to 5 items, for orders sent within australia. all postage for international orders are calculated at the checkout using australia post's price calculator, so you know you are getting the best rate for delivery of your order.

do make and mend ship internationally?

yes! make and mend ship to every country.

about returns

can I return an item that I have purchased online?

we will happily exchange or refund purchases if they are returned with in 14 days, so there's no need to worry about choosing the wrong size! garments must be unworn and unused. please email customercare@makeandmend.com.au to organise an exchange.

about payment

how do i pay?

you can pay by credit card through the website, or if you would like to pay by bank transfer, please contact us and we will let you know how.

about security and privacy

how do i know my credit card and personal details are safe?

your privacy and security are very important to us!! to process your payment we use a widely recognised and trusted payment gateway (eway) in partnership the with commonwealth bank of australia to securely process payments. all data is securely encrypted and transmitted using SSL technology to ensure your details are completely secure. we feel this is the safest way to pay for items online. If you are not comfortable providing your details online, we are more than happy to process your order in a different way, please contact us for details.